Order Status

  1. My product is missing parts.
  2. Has my order shipped?
  3. How do I change quantities or cancel an item in my order?
  4. How do I track my order?
  5. My order never arrived
  6. An item is missing from my shipment.

Q: My product is missing parts.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. Sometimes we do have to order parts from different suppliers, so it is possible that you will receive more than one shipment.

Q: Has my order shipped?

Click the My Account link at the top right hand side of our site to check your orders status.

Q: How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable online. You can always give us a call and we may be able to edit your order for you 541-928-1646.

Q: How do I track my order?

Click the "My Account" link at the top right hand side of our site to track your order.

Q: My order never arrived

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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